Terms & Conditions to “Cancel” an order:
home office storage
After the Customer places an order, Office Furniture confirms receipt of the order by providing the order number. The Customer shall receive an email, which confirms the online purchase and includes the information on the goods, quantity, price and number of the order. The order placed by the Customer will be deemed accepted only after its confirmation by Office Furniture. For specific orders, Office Furniture reserves the right to request additional information from the Customer. In this case, the Customer will be informed via email for the documents that he should send in order to obtain the final confirmation of his order. Office Furniture reserves the right to cancel an order in the event the Customer does not send the required documents or information, or in the event these documents are considered inappropriate.
The order will be counted as canceled and also there will be no cancellation charge required, if the product delivery process is in pending status.
If the order status updated to “Delivery processing” mode or delivery reached on his/her doorstep than to cancel the order, customer has to pay the cancellation charge. As a cancellation charge customer have to pay BDT100 as order cancellation charge along with the delivery charge for the non-portable product.
To cancel an online paid order, customer have to fill up some required fields in our Walton eplaza online page where the “Refund” button will be visible or customer have to make a call to our customer care (03335777662) or email “[email protected]” within 24 (twenty-four) hours after placing the order.
If the order status updated in “Delivery processing” mode or customer failed the time limit (within 24 hour), then the “Refund” option will be disappeared and the customer will not be able to cancel the order.
In all cases of payment method, after receiving the ordered product there will be no “Order Cancellation” or “Return” or “Refund” will be applicable. Customer can avail only warranty for the specific products, no other claim will be entertained by Walton e plaza. As per warranty terms, problem will be taken care of.
